General Terms and Conditions
Trophy Boss is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the contact page.
Making a purchase through Trophy Boss is very easy. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept all major credit and debit cards & payment by Pay Pal. If paying by cheque please note that the order will not be processed and dispatched until your cheque has been cleared by your bank.
You will receive an order confirmation e-mail. This is to indicate that we have received your order, but does not indicate that a contract exists between us. Acceptance of your order, and hence a contract between us, will be indicated when we send you the receipt of payment. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or in the unlikely event that we are no longer able to supply a particular product for some reason. In the unlikely case of a change of price, we will always contact you first to ensure that the price is acceptable.
Our professional engravers will use their skills to ensure that the layout of any engraved text and or images are presented in the best possible way.
We will not be held responsible for any misspelling; all gifts will be engraved using the selected font and inscriptions provided to us by you through the web-site.
If any images are to be engraved, our engravers may need to remove backgrounds from the picture to create the best possible output. Again our highly skilled engravers will work to ensure that you have the best possible picture. Any pictures will need to be supplied in E.P.S. format. If you are unable to supply your image in this format please contact us on 01988 402287 to discuss your requirements.
When browsing an image to upload to us from your computer, you must be careful that it does not infringe anyone else’s copyright or other rights. If we produce an image for you that breaches someone else’s copyright you will be liable. You agree to indemnify us against any third party claim against us based on any image you uploaded to us that infringes a third parties rights. Trophy Boss will assume that you the buyer/customer has obtained any necessary copyright permission for all images, photos and logos sent to us for engraving purposes.
On some of our items you are not able to select the font type, the item will notify you of this and show a sample of the font on the image section of the site. This is mainly applicable to glassware or items where the space for engraving is very small.
Security and Privacy:
If the goods that we deliver are not what you ordered or are damaged, defective or the delivery is of incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 3 working days of the delivery of the goods in question. Our address for contact and returned products is:
If you do not receive goods ordered by you within 28 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option;
- to make good any shortage or non-delivery;
- to replace or repair any goods that are damaged or defective; or
- to refund you the amount paid by you for the goods in question in whatever way we chose.
We will not be responsible for any personal injuries or death caused through the use of any products supplied by us.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address by post or e-mail.
You acknowledge and agree to be bound by the terms of our policy when placing any order(s).
Third Party Rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
The contract between us shall be governed by and interpreted in accordance with Scottish Law and the Scottish Courts shall have jurisdiction to resolve any disputes between us.
For most items, you have the legal right to cancel your order within 7 working days of receiving the goods. However, This Does Not Apply To Items Which We Have Made, Personalised, Customised Or Engraved Specifically For You.
Order cancellations must be made in writing, quoting your order number, within 7 working days beginning the day after the day on which the item is delivered.
If you wish to cancel your order you can notify us by email to firstname.lastname@example.org or by telephone (01988 402 287) before we have dispatched the goods to you or: Where goods have already been dispatched to you, the goods must be returned to us in accordance with the ‘Returns and exchange’ section below.
Please note: In order to provide a fast service some products are immediately sent for production. Please check your order on screen and the confirmation email carefully as we cannot refund products which have incorrect spelling.
Cancellation By Us
We reserve the right to cancel your order at any time and issue a full refund. We reserve the right to cancel the contract between us if:
- We have insufficient stock to deliver the goods that you have ordered – we will notify you in writing via e-mail
- We are unable to deliver the goods to your area.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
The provisions of this clause do not affect your statutory rights.